Frequently Asked Questions - Technocel
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Frequently Asked Questions

  1. My order won’t complete or is not recognizing my credit card
  2. What’s the promotion code field and how do I use it?
  3. I want to change or cancel the order I just placed and it probably hasn’t shipped yet.
  4. Is my order secure?
  5. Where do you ship?
  6. Delivery and Origination of Shipments
  7. What carrier do you use?
  8. How do I find my shipping costs before I complete my order?
  9. Tracking: Where is my order?
  10. Payment Options
  11. How will this appear on my bill?
  12. I have a question about my credit card bill.
  13. 30 day 100% satisfaction guarantee
  14. What are the warrantee returns rules and processes?
  15. What are the defective returns rules and process?
  16. Who pays shipping for returns?
  17. I need help using a VTech product.
  18. I need help using a GE product
  19. How do I find accessories that work?
  20. I need help using a Home Alert product
  21. How do I order service for the Home Heartbeat alerts?
  22. How do I make a return?

Answers...

  1. My order won’t complete or is not recognizing my credit card

    Call Technocel:
    Customer Service Number: 1 800-843-5600
    Operation Hours: Regular Business Hours (M – F, 8 a.m. – 5 p.m. PT)

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  2. What’s the promotion code field and how do I use it?

    From time to time Technocel will offer special promotions. When one of these are available to you, you would place this code in the field on the item description page.

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  3. I want to change or cancel the order I just placed and it probably hasn’t shipped yet.

    Send an e-mail to: cs@technocel.com
    Or call Customer Service Number: 1 800-843-5600
    Operation Hours: Regular Business Hours (M – F, 8 a.m. – 5 p.m. ) Pacific Time

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  4. Is my order secure?

    Yes. Your personal information is protected using Verisign SSL (Secure Sockets Layer) encryption technology. SSL technology protects you in three essential ways:
    • An SSL Certificate enables encryption of sensitive information during online transactions.
    • Each SSL Certificate contains unique, authenticated information about the certificate owner.
    • A Certificate Authority verifies the identity of the certificate owner when it is issued.
    You can read more at the following Verisign site: http://www.verisign.com/ssl/ssl-information-center/how-ssl-security-works/index.html

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  5. Where do you ship?

    • Continental United States: All domestic orders are shipped via UPS Ground service unless otherwise requested for an additional charge.
    • Alaska, Hawaii and Puerto Rico: Orders shipping to Alaska, Hawaii and Puerto Rico must ship UPS 2nd Day Air.
    • Canada: Orders to Canada ship USPS Priority Mail.
    • Post Office Boxes: We cannot ship to post office boxes.
    • International Orders: We cannot ship international orders.

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  6. Delivery and Origination of Shipments

    All products are normally available for immediate shipping and normally ship the following business day. Our standard shipping schedule is as follows: Orders placed before 12 p.m. PT typically ship following business day (Monday - Friday only).

    All orders ship from our distribution warehouse center located in Simi Valley, California. Orders shipping domestically and west of the Mississippi River should expect their orders within 3 business days upon shipping from the distribution center. Orders shipping domestically and east of the Mississippi River should expect their orders within 3 - 6 business days upon shipping from the distribution center.

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  7. What carrier do you use?

    UPS is our shipping carrier.

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  8. How do I find my shipping costs before I complete my order?

    Select the item for which you would like to see shipping rates. Click on the “Add to Cart” button for that item. You will be redirected to the Shopping Cart page, or if you had previously placed it in your cart, select the shopping cart icon on the upper right of the screen. Select the “Shipping Rates” button on the Shopping Cart screen. Enter your postal zip code in the pop-up screen. Select the “Get Rates” button. The rates will then be displayed below the “Get Rates” button.

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  9. Tracking: Where is my order?

    The system automatically tracks shipping with the UPS Tracking number. You will see an e-mail to notify you of your tracking number within two days of your purchase. It will be sent to the e-mail address you provided at the time of your order.

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  10. Payment Options

    At this time Technocel only accepts credit cards (AMEX, VISA, and MasterCard) and Gift Certificates (http://qwest.technocel.com/Products/Gift-Certificate__QGIFTCARD.aspx).

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  11. How will this appear on my bill?

    The Merchant will appear as either Foreign Trade Corporation or Technocel. Technocel is a DBA of Foreign Trade Corporation.

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  12. I have a question about my credit card bill.

    Call Technocel for online store front purchase and billing questions:
    • Customer Service Number: 1 800-843-5600.
    • Operation Hours: Regular Business Hours (M – F, 8 a.m. – 5 p.m. PT)

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  13. 30 day 100% satisfaction guarantee

    You will appreciate our 30 day 100% satisfaction guarantee.

    We want your shopping experience with us to be a pleasant one. Contact us if you are not 100% satisfied with your purchase. Any item purchased can be returned within thirty (30) days of original purchase for 100% of the purchase price of the product (excluding shipping charges).

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  14. What are the warrantee returns rules and processes?

    Products listed on this site carry a limited warranty to the original purchaser to be free of defects in materials and workmanship at the time of delivery. This warranty shall be valid for one (1) year from the date of original retail purchase. This warranty does not cover any product that has been altered, modified or damaged, neglected, accidentally or improperly used and will be considered void.

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  15. What are the defective returns rules and process?

    Defective item returns are subject to the manufacturer return policies and vary product by product. To see their rules, please visit their site listed below by manufacturer.

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  16. Who pays shipping for returns?

    The customer always pays for shipping back to our warehouse. If the item is found to be still under the warrantee period or defective, Technocel will ship back a replacement to you and will pay the shipping costs for the item from Technocel back to the customer, free of charge.

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  17. I need help using a VTech product.

    Detailed product information and user guides can be found on the manufacturer website: http://www.vtechphones.com/vtechui/support/index.cfm

    Technical questions on the manufactures’ products should go directly to the manufacturer: Support Line: 1 800-595-9511 during the hours of (M – F, 8 a.m. – 5 p.m. CT).

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  18. I need help using a GE product

    Detailed product information and user guides can be found on the manufacturer website: http://www.home-electronics.net/ge/pc/faq.asp

    Technical questions on the manufactures’ products should go directly to the manufacturer: Support Line: 1 800-448-0329 during the hours (M – F, 8 a.m. – 5 p.m. PT). Sat.–Sun., 10 a.m.–7 p.m. ET.

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  19. How do I find accessories that work?

    When you place an item in the shopping cart, Technocel will present you with a list of accessories to consider. The accessories will also be indicated in the Product Description.

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  20. I need help using a Home Alert product

    Detailed product information and user guides can be found on the manufacturer website: http://www.homeheartbeat.com/HomeHeartBeat/Support/index.htm

    Technical questions on the manufactures’ products should go directly to the manufacturer: Support Line: 1 800-813-2199 during regular business hours of Monday through Friday, 8 a.m. to 5 p.m. ET.

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  21. How do I order service for the Home Heartbeat alerts?

    The Home Heartbeat Starter Kit comes with the first 200 alerts included. Once you have used up your alerts, you my order a subscription at the Eaton website:

    https://store.homeheartbeat.com/OA_HTML/ibeCCtpItmDspRte.jsp?section=10021&item=431473

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  22. How do I make a return?

    To make a return:

    Send your request to Customer Service at returns@technocel.com to obtain a Return Merchandise Authorization (RMA) number.

    Send your merchandise, freight pre-paid, to:
    Wireless Distribution Center,
    RMA #: ________ ,
    130 West Cochran Street,
    Simi Valley, CA. 93065 USA
    All returns include:
    a) Your original order number.
    b) Your RMA number visible on the package.
    c) The merchandise in its original condition and packaging.

    Requests for credit or replacement will be processed only upon receipt of the merchandise. Items returned after thirty (30) days of the original purchase may be subject to a restocking fee (excluding defective items within warranty) or replacement only. Shortage claims must be reported via email or phone within seventy-two (72) hours of proof of delivery. Return freight charges are non-refundable. Packages sent COD will not be accepted. We reserve the right to refuse returns in non-compliance.

    Please call 1 805-823-8400 with any questions. Ask for a customer relations representative to help with your ordering query or any other questions you might have regarding account information.

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